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Frequently Asked Questions

Installation Help
Orders and Shipping
Warranty
Returns


Installation Help

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Shipping

All orders are 'made to order' and will take 2 weeks for completion. The order will then be shipped and you will be sent an email confirmation of shipment with your tracking number.

Orders shipped within Canada and the United States will be shipped via Canada Post/USPS with tracking. Quoted delivery time is 4-7 business days from the email confirmation of shipment.

Orders shipped to an International destination will be shipped quoted on an individual basis. Please contact sales@carboncopydesigns.com for more information


Warranty

Carbon Copy Designs offers a 1 year limited warranty on all products sold on this website or from our authorized resellers. In case of a warranty claim please email warranty@carboncopydesigns.com for an RMA number. No returned goods will be accepted unless authorised by us and the package is marked clearly with the issued RMA number.


Returns

Our aim is to provide you with the highest levels of service possible and this extends to our flexible and customer-friendly policies.

Please do not return any items to Carbon Copy Designs without first contacting us by email only to warranty@carboncopydesigns.com

If you wish to return goods for any reason please supply the following information:
  • Your full contact details.
  • Details of the product(s) that you wish to return.
  • The reason for return.
  • Date of purchase.
  • Our order/invoice number
No returned goods will be accepted unless authorized by us and the package is marked clearly with the issued RMA number.

We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.

If you are unhappy with the goods for any reason, you have the right to return them within 7 days of receipt. As long as they are returned suitably packaged in new, unused condition and you pay for the return shipping and insurance, we will replace or refund them as appropriate. Please note that all returns must be received by us within 10 days of issuing a RMA number.

Returns of correctly supplied goods must be unused, undamaged, in the original packaging and shipping paid by the customer and will be subject to a 15% re-stocking charge to cover our expenses.

If incorrect or faulty goods are supplied, we will of course replace these as quickly as possible. We must receive notification of any problems within 7 days of delivery of your order.

If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.


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